Shipping policy
Please read the following about truck freight delivery.
SHIPPING—LTL (LESS THAN TRUCKLOAD) (Page 1 of 2)
Less than truckload (LTL) shipping allows multiple shippers to share space on the same truck.
LTL common freight carrier lines are not owned or managed by CV Restaurant Furniture.
CV Restaurant Furniture cannot guarantee the type of truck that will be used for delivery. You should assume that your product will be delivered on a tractor trailer rig that uses a 53-foot enclosed trailer. This is a very long rig.
Sometimes the term “curbside delivery” is used in place of “tailgate”; they are both the same delivery service, and neither curbside nor tailgate delivery includes a liftgate, help getting items off the truck, or any inside placement.
CV Restaurant Furniture does not guarantee delivery time or dates.
· Unless otherwise requested, your shipping quote is for tailgate delivery only.
· All LTL freight deliveries are tailgate and to the back of the truck only. Tailgate delivery means that the driver will bring your shipment to the back of the truck. The driver is not responsible for helping.
· Upon request, we will provide tracking information and a phone number to the shipping terminal for you to contact on the estimated date of delivery.
· The customer is responsible for having adequate staffing or other helpers at the time of delivery to unload the truck and move your furniture inside. The driver is not responsible for helping. Any damage that occurs during the offloading is your responsibility, so be prepared and be careful.
· Be prepared to offload the furniture in a timely manner. If you are unable to unload your furniture in a timely manner, the driver may be forced to leave and continue his route. If this happens, there will be redelivery charges assessed before another delivery at a later time can be arranged.
· Do not ever refuse a shipment without approval from CV Restaurant Furniture.
Once the LTL freight carrier takes possession of your products from our warehouse, signing and acknowledging the products are in good order, we are no longer responsible for the condition of the products at time of delivery. LTL freight carrier deliveries require a signature.
It is the customer’s responsibility to inspect the shipment prior to acceptance and note any freight damage and/or missing items on the Bill of Lading before the driver leaves. Please do a skid and piece count and compare it to your tracking information and packing list (taped to one of your boxes or pallets) to ensure that you received your full shipment before the driver leaves.
Items to note on the Bill of Lading include:
· Forklift punctures
· Broken shrink wrap
· Broken banding
· Torn or crumpled containers
· Holes in boxes
· Obviously scratched or dented products
· Missing items
SHIPPING—LTL (LESS THAN TRUCKLOAD) (Page 2 of 2)
We ask our customers to accept all shipments regardless of the damage but to note and sign on the Bill of Lading the visible freight damage and/or missing items. By signing the delivery receipt (Bill of Lading), the customer is confirming the delivery and that all of the product(s) arrived in good shape unless otherwise noted. Claims for missing or damaged items will not be accepted by the freight carrier if not specified on the Bill of Lading. You must make a note and sign the Bill of Lading before the driver leaves. For example, if a product is damaged, clearly write “PRODUCT DAMAGED” on the Bill of Lading. If you do not have time to inspect the order at time of delivery, please note the following on the Bill of Lading: “Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24 hours.” This gives you the time to look over your product(s) yet allows the carrier to know that possible damage may have occurred before you took possession of it. If the customer signs the Bill of Lading without recording or otherwise noting that there are possible damaged or missing items, there is no recourse. Please keep all shipping materials and original product packaging until the inspection is completed. We also recommend taking photos of any product(s) that may have been damaged in delivery.
CV Restaurant Furniture is not liable for any damage noted on the Bill of Lading. If there is shipping damage, the customer must file a damage claim immediately with the shipment carrier. Under no circumstance will freight companies review freight claims after 10 days of delivery. You must keep packaging materials and damaged items to be used in the claims process with the shipping company. If you determined that the product is damaged after you have unpacked it and the delivery company has left, you must report any damage within 72 hours of receipt.
Please do not refuse your shipment under any circumstances. If you refuse the shipment without our knowledge, you will be re-charged the delivery fee back to you or the warehouse.
The driver cannot authorize any additional charges such as inside delivery or liftgate. If additional services are required at the time of delivery, it will delay your shipment. The driver cannot change delivery instructions without calling his company. The additional charges cannot be done at the time of delivery.
Please keep in mind that most of our orders are large and heavy and that you will need a couple of people to help unload it.
We highly recommend that you have adequate staffing or helpers available on the day of delivery to unload all the furniture off the truck and to move your merchandise inside.
It is your responsibility to unload the truck. The driver is not required to assist you. Any damage that occurs during the offloading is your responsibility, so be prepared and be careful.
Most of our products ship unassembled, shrink-wrapped, boxed, or otherwise packaged, and you will appreciate having a full team ready to help you unwrap, assemble, and install in your location.
SHIPPING—FTL (FULL TRUCKLOAD)
With full truckload (FTL) shipping, the entire trailer load is delivered to a single customer. The freight is never handled en route. In most cases, the driver proceeds directly to the customer.
After the furniture is loaded and the trailer doors are closed, CV Restaurant Furniture affixes a unique numbered trailer seal onto the trailer’s back door latch. The number is recorded onto the bill of lading (BOL). This is used for security purposes and assures that the load has not been tampered with.
The customer is responsible for verifying that the seal is intact and ensuring that the seal number matches the seal number recorded on the BOL.
If a seal is broken, missing, or does not match the seal number on the BOL, before unloading, contact CV Restaurant Furniture at 330-222-3554.
FTL freight carriers are not owned or managed by CV Restaurant Furniture.
In most cases, your product will be delivered on a tractor trailer rig that uses a 53-foot enclosed trailer. This is a very long rig.
Sometimes the term “curbside delivery” is used in place of “tailgate”; they are both the same delivery service, and neither curbside nor tailgate delivery includes a liftgate, help getting items off the truck, or any inside placement.
CV Restaurant Furniture does not guarantee delivery time or dates. We can give you an accurate estimate as to when the truck should arrive, but we cannot guarantee certain delivery on that date. Flat tires, roadside breakdowns, and many other delays may keep the truck from arriving at the appointed time.
· Unless otherwise requested, your shipping quote is for tailgate delivery only.
· The customer is responsible for having adequate staffing or other helpers at time of delivery to unload the truck and move your furniture inside. The driver is not responsible for helping. Any damage that occurs during the offloading is your responsibility, so be prepared and be careful.
· Be prepared to offload the furniture in a timely manner. There is a two-hour allotment. If additional time is needed, you will be charged by the driver and payment must be made at that time.
• Do not ever refuse a shipment without approval from CV Restaurant Furniture.
• Upon receipt, any damage or issues should be noted and photos taken. Contact CV Restaurant Furniture at 330-222-3554., CV Restaurant Furniture assumes responsibility for filing claims and following up. Any claim for damage must be made within 10 days of the product’s delivery. Failure to report damage within 10 days nullifies the program, and no claim may be made. This is a shipping industry requirement, not CV Restaurant Furniture’s.
Please keep in mind that this order is large and heavy and that you will need a group of people to help unload it.
We highly recommend that you have adequate staffing or helpers available on the day of delivery to unload all the furniture off the truck and to move your merchandise inside.
It is your responsibility to unload the truck. The driver is not required to assist you. Any damage that occurs during the offloading is your responsibility, so be prepared and be careful.
Most of our products ship unassembled, shrink-wrapped, boxed, or otherwise packaged, and you will appreciate having a full team ready to help you unwrap, assemble, and install in your location.